Public Transport Event Management

Client: National Public Transportation Authority

The project focuses on developing a centralized, standardized, and data-driven framework for managing planned public transport events, with passenger needs at its core.
The framework enables the National Public Transport Authority to make informed decisions regarding service deployment, additional services, and service reductions, based on real-time data, demand patterns, travel behavior, resource availability, and operational feasibility.
As part of the project, EXACT establishes procedures for event preparation and approval, defines roles, responsibilities, and coordination interfaces among all relevant stakeholders, and develops mechanisms for monitoring and documentation throughout the event management process.
The framework also includes post-event performance analysis and lessons learned, aimed at improving the response to future events, optimizing resource allocation, and enhancing public transport service levels.